Contact Center
Improve connect rates and automate tasks with an intelligent outbound solution
Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics. Plus, increase agent productivity with predictive dialler technology and prevent non-compliant automatic dialling through intelligent call suppression.
Skills-Based Routing:
Connect customers with the right agents and solve their problems the first time—no matter where they are.
Agent Management:
Optimise agent schedules to minimise downtime and prevent long hold times for customers
Real-Time Insights:
Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys.
Contact Centre by Ringcentral
Inbound Contact Centre
Outbound Contact Centre
Talk to our expert team about your requirements
contact@sunnytekict.com.au
Have a question, want to learn more? Email us your enquiry and a sunnytek ICT expert will get in touch.
Call 1300 200 ICT
Speak with one of our sunnytek ICT experts on
1300 200 ICT between 9am to 6pm, Monday to Friday.